If something isn’t working, start with the user guide, or email us.
Email hi@cellglide.com. Include the app version, your iPhone model and iOS version, your Mac model and macOS version, and the steps that lead to the problem. Please do not send passwords, full browsing history or other private content, and hide personal details such as your public IP before sharing screenshots.
Requires iOS 17 or later, an active cellular data plan, a USB data cable, a Mac with Apple silicon running macOS 13 or later, and CellGlide for Mac. Keep the iPhone app in the foreground while sharing.
Check that cellular data works on the phone, that your cable carries data and that the phone trusts this computer. Then check the connection state on both the phone and the Mac, and run the app’s network diagnostics if needed. If your Mac can’t get online after you stop using CellGlide, open the Mac client panel: “CellGlide has fully left the network” means CellGlide left nothing behind, so check your current network.
Traffic statistics cover only traffic shared through CellGlide and do not replace your carrier’s bill. Speed tests use data. IP locations and protocol categories are estimates.
